Shein (Beta)

Caution

Shein is currently in beta. This connection is not available by default — contact your Gierd account manager to request access.

Connecting Shein to Gierd syncs your order data into the same unified view as your other marketplaces.

Note

Gierd’s automated repricing (Dynamic Pricer) does not currently support Shein. Pricing strategies will not apply to this channel.

Before you begin

You’ll need:

• An active Shein seller account with API access enabled
• Your App Key and App Secret from the Shein Seller Center

What data syncs

Once connected, Gierd pulls the following data from your Shein account:

Data	Description
Orders	Sales history, order status, and returns

Data syncs automatically after the initial connection.

Connect your Shein account

1. Open Connections

   In Gierd, go to Connections in the left sidebar. Click Add connection and select Shein.

2. Find your credentials in Shein Seller Center

   Log in to Shein Seller Center. Navigate to Settings > API Management.

   Copy your App Key and App Secret. If you don’t see these fields, contact Shein seller support to request API access for your account — it must be enabled before Gierd can connect.

3. Enter your credentials in Gierd

   Paste your App Key and App Secret into the corresponding fields. Click Connect.

   Gierd verifies your credentials with Shein and begins the initial data sync.

4. Wait for the initial sync

   After connecting, Gierd runs an initial import of your historical order data. This may take a few minutes for accounts with a large history.

   Once the sync completes, your Shein orders appear in Sales.

After connecting

Once connected, Shein orders appear in Sales alongside your other marketplace channels.

Troubleshooting

Invalid credentials

If you see an error about invalid credentials, double-check that you’ve copied your App Key and App Secret exactly as shown in Shein Seller Center — with no extra spaces or characters. If the error persists, regenerate your API keys in Seller Center and try again.

API access not enabled

If Shein returns an error indicating that API access is not enabled for your account, contact Shein seller support to have it activated. API access must be enabled at the account level before Gierd can connect.

Connection timeout

If the connection attempt times out, wait a few minutes and try again. This is usually caused by a temporary issue with the Shein API. If the problem continues, contact support@gierd.com.

No data after connecting

After saving the connection, Gierd begins syncing data in the background. If data is still missing after several minutes, go to Connections, find your Shein connection, and check its status for any errors.

If your Shein account has no order history yet, data will begin populating as new orders come in.